The Cure is an English rock band that was formed in 1976. The band has gone through various lineups and changes throughout the years, but one constant presence has been lead singer and guitarist Robert Smith. Known for his distinctive voice and unique look, Smith has been the face of The Cure for over four decades. Recently, he made headlines when he pressured Ticketmaster to issue partial refunds to fans who were disappointed with one of the band’s shows.

The incident in question occurred on May 25, 2019, when The Cure played a show at the Pasadena Daydream Festival in California. Many fans had eagerly anticipated the concert, as it had been billed as the band’s only U.S. show of the year. However, the performance was marred by several technical issues, including problems with the sound system and lighting. Many fans reported that they were unable to hear Smith’s vocals clearly, and that the stage was too dark to see the band properly.

After the show, fans took to social media to express their disappointment and frustration. Many felt that they had paid a premium price for tickets ($149-$349) and did not receive the quality of performance they had expected. Some fans mentioned that they had traveled long distances to see The Cure, and felt let down by the experience.

Smith was made aware of the issue and decided to take action. He reached out to Ticketmaster and requested that the company offer partial refunds to the fans who had attended the Pasadena Daydream Festival. Ticketmaster initially denied the request, citing the fact that the show had been promoted as a rain-or-shine event and that the technical issues were not severe enough to warrant refunds.

However, Smith persisted in his efforts, and eventually Ticketmaster relented. The company announced that it would issue partial refunds to all fans who had purchased tickets to the festival through Ticketmaster. The refund would be for 30% of the ticket price, and would be automatic – fans did not need to take any action to receive it.

The news was welcomed by fans, who appreciated Smith’s efforts to make things right. Many fans took to social media again, this time to express their gratitude to the band and Ticketmaster for the decision. Some fans mentioned that they had been hesitant to attend future concerts due to the negative experience in Pasadena, but that the refunds had changed their minds.

The incident also raised questions about the relationship between artists and ticket companies. Some fans pointed out that it was unusual for an artist to be able to pressure Ticketmaster into offering refunds, and wondered if this was a sign of changing power dynamics in the music industry. Others questioned whether other artists would follow suit and demand compensation for poor performances.

Ultimately, the incident showed the power of social media in shaping public opinion and holding companies accountable. The fans who were disappointed with The Cure’s performance were able to voice their concerns and draw attention to the issue, which in turn led to action from both the band and Ticketmaster. It also showed that artists have a responsibility to their fans, and that they can use their influence to ensure that fans feel heard and valued.

For Smith, the incident was a reminder of the importance of live music and the connection between artist and audience. In an interview with Rolling Stone, he stated that “a show is only as good as the people there to witness it,” and that he was determined to make things right for the fans who had felt let down. As a result, the refund decision will likely have lasting effects on the band’s relationship with its fans, and may help to ensure that future performances are of the highest quality.

In conclusion, the decision by Ticketmaster to issue partial refunds to fans of The Cure who had attended the Pasadena Daydream Festival shows the power of artists to influence change and the importance of customer service in the music industry. By standing up for his fans and demanding that they receive fair compensation for a disappointing performance, Robert Smith has shown that he values his audience and is committed to ensuring that they have the best possible experience at his shows. For fans of The Cure, this incident demonstrates the depth of the band’s connection with their audience, and reinforces the enduring power of live music as a shared cultural experience.